QMS Principles
Jeffrey K. Liker, PhD — The Toyota Way, 14 Principles
- Adopt a long-term philosophy
- Create continuous flow
- Use “pull” systems and avoid overproduction
- Level the workload
- Build the right culture
- Standardize tasks
- Use visual control
- Use only tested technology
- Grow leaders who live the philosophy
- Develop people and teams
- Respect your extended network
- Observe the source
- Decide slowly, implement rapidly
- Practice relentless reflection
“When we falter, the best thing to do is to learn from our mistakes.
When we learn from our mistakes, we'll be careful enough not to repeat
the same mistake next time.”
Management Principles
Dr. Aziz Gazipura, Patrick King & Kim Scott —
Stop Being a Nice Leader
“Give someone direct feedback on their work, and they usually get on
with fixing it. The resentment, the broken relationship, and the
dramatic fallout you've been bracing for all live mostly inside your
own head.”
First: Decide. The change won't happen by accident,
so commit to stop performing comfort.
Second: Do the things you've been avoiding.
Give honest speech, turn down the meeting that shouldn't exist,
and name the thing everyone is pretending not to see.
Third: Sit with the backlash.
Years of conditioning will fire off guilt when you break a pattern.
“Aim criticism at the approach, never at the person.
Keep criticism private, and praise public.”
“A team breaks faster from being kept in the dark
than from being told the hard thing.”
— Dive deeper with “Radical Candor” by Kim Scott
“Our work isn't to become a different leader.
It's to become a more present one.
Someone willing to be seen, even when the room would rather
you fade into the background.”